If you ordered a custom vest, cape, jacket, or harness, I will be working over the next 3 weeks (21 days) to confirm sizing, make your proof, and then make your item. I do not make or send proofs out before orders are placed. I also do not make proofs for small items (leash sleeves, patches, etc). I have a graphic below that goes over the general step by step design process along with the time frames you can expect.
This process starts once the order is placed.
Step 1 - Place your order and then send over any guidance on what your gear is to look like after purchasing your vest.
- For orders placed on my website, email help at patience and love dot com.
- For orders placed on Etsy, please send any guidance over on their conversation system.
If you have changes from what is included on the order, do not worry. I send proofs for all custom vests and capes and that is the perfect time to address any changes.
Step 2 - I will send an email out normally 5-14 days after the order was placed looking for some information to confirm the size is good for your pup and to clarify any design details I need.
Step 3 - I will work on creating a proof for your review and send it over to you once it is ready. I aim to have proofs created and sent to you for your review and approval 10-18 days after the date of purchase.
- For orders placed on my website, I send the proof to the email the order was placed from.
- For orders placed on Etsy, I send the proof to you via their private conversation system.
Step 4 - Review the proof and either reply with what changes you would like made and I will create an updated proof for review. We can message with changes as needed. Once you are happy with the proof, let me know it is "approved for sewing" and I will move it over to my sewing list.
With purchase price, I include a proof of one theme and up to 4 edits.
Edits can include changes to the text, position, colors, etc. Just email back what you would like to see changed and I will update accordingly.
Step 5 - Once the proof is approved, I will finalize all the sew files, make your gear and get it packed and shipped. The entire process is normally 21 days or less from the date of order.